€21 million in savings — designed by their own people
A Technical Services organization with 1,400 FTEs in a post-merger situation. The leadership team was capable but output was constrained by invisible friction, unclear ownership, and escalation patterns that kept the Director involved in decisions the team should have been making.
"I knew this would have impact, but was taken by surprise how fast things started moving. I could feel a shift in atmosphere within 2 weeks. My own people came up with a plan that saves us €21 million per year."W.K. — Director of Operations, Technical Services Organization